Field Note3 min read
One night by the pool. A candy route, a barcode, and a fix by morning.
A candy route, a barcode, and a fix by morning.
One person, a team of AI agents, and a real problem, from conversation to a working product in a night.
notes
One decision at a time.
Every one of these takes a single technology decision a small practice actually faces, names the real options, and walks through what each one costs and what breaks. Written from the work, not from a vendor page.
Field Note8 min read
Keep, Swap, or Own: What to Do With Software You Already Pay For
The cost of keeping a vendor never shows up as a line item
Software you already pay for is a decision, not a default. Most small offices never make it, because the real cost of keeping a vendor is staff time, and staff time never appears on the same page as the invoice. Three options, what each costs, and what breaks.
Field Note10 min read
Chat or Decide: Which Kind of AI Your Office Actually Needs
Most of what a small business needs from AI is not a conversation
A chatbot produces language. The work inside most small businesses needs something else: a small decision, made a hundred times a week, that currently lands on a person doing four other things. A model released this month does only that, and the distinction is worth understanding before the next sales call.
Field Note9 min read
AI Intake for a DFW Professional Office: Chatbot vs Intake Form
Two different purchases that get sold as the same thing
A chatbot answers questions. An intake system captures the people who are ready to become clients and puts them where your staff already works. Most small offices buy the first and needed the second. Here is how to tell which one you are being sold, what each costs, and what breaks.
next step
Facing one of these decisions right now?
Tell me what you are trying to fix. If the honest answer is that you do not need to buy anything, that is what you will hear.
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